Welcome to Shapely! We’re thrilled to have you here and want to ensure you have a pleasant experience with our products and services. By using our website and placing an order, you agree to the following terms and conditions.
1. Company Information
For any questions, feel free to contact us at contact@getshapely.eu.
2. Applicability
These terms and conditions apply to all offers, orders, and agreements made via our website. Deviations are valid only if agreed upon in writing.
3. Offers and Prices
Our products are described as clearly and accurately as possible on our website. If you have questions, don’t hesitate to ask!
All prices are inclusive of VAT and exclusive of any applicable shipping costs.
Shapely reserves the right to adjust prices and offers. The price at the time of your order is the price you will pay.
4. Ordering and Payment
After placing your order, you will receive a confirmation email with the details of your purchase.
Payments are secure and can be made through the payment methods we offer.
If you encounter any issues during the ordering process, please contact us at contact@getshapely.eu. We’re here to help!
5. Delivery
We aim to deliver your order as quickly as possible. Typically, you can expect your order within 3 business days.
Delivery times may vary depending on your location. If there is a delay, we will inform you promptly.
If your package arrives damaged or incomplete, please contact us immediately so we can resolve the issue.
6. Returns and Refunds
We want you to be completely satisfied with your purchase. If you’re not, you have 30 days to request a refund under our money-back guarantee.
To qualify for a refund, contact us first at contact@getshapely.eu. In many cases, you won’t even need to return the product.
If a return is required, products must be in their original, unused condition unless otherwise agreed upon.
7. Right of Withdrawal
As a customer, you have the right to withdraw from your purchase within 14 days without providing a reason.
To exercise this right, you must notify us in writing via email at contact@getshapely.eu. We will provide instructions for the return process.
8. Warranty and Liability
We stand behind the quality of our products. If you encounter an issue, please contact us so we can find a solution together.
Shapely is not liable for indirect damages or damages resulting from incorrect use of the product.
9. Privacy and Data Protection
Your privacy is important to us. Please refer to our Privacy Policy for details on how we handle your data.
10. Customer Service
If you have questions, feedback, or concerns, we’re here for you! Contact our friendly customer service team at contact@getshapely.eu.
11. Governing Law
These terms and conditions are governed by the laws of The Netherlands. Any disputes will be settled by the competent court in Haarlem.
12. Amendments to Terms
Shapely reserves the right to amend these terms and conditions. The latest version will always be available on our website.
We’re committed to your satisfaction and making every experience with Shapely as seamless as possible. Let us know how we can help!
*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. If you are on medication, consult your doctor before use. Do not use if the seal is broken. Store in a cool, dry place. Keep out of reach of children.
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