Shapely Return and Refund Policy

At Shapely, we understand that sometimes things don’t go as planned, and we’re here to help. Our goal is to make sure you’re completely satisfied with your purchase. Below, you’ll find all the details about our return and refund process, including our 30-day money-back guarantee.

 

30-Day Money-Back Guarantee

We’re confident you’ll love Shapely, but if you’re not satisfied, we offer a no-hassle 30-day money-back guarantee. Here’s how it works:

If it’s your first order and you’ve tried one package but are not satisfied, you can request a refund even without returning the opened item.

For orders with multiple items, unopened packages must be returned for a full refund of the entire order.

To start your refund process, simply fill out our refund request form on the bottom of this page. Most refunds can be processed without requiring a return, saving you time and effort.

 

Our Return Policy

In some cases, we may ask you to return your items. Please note the following:

Returns are accepted for unopened products in their original condition and packaging.

If you purchased multiple items, unopened packages must be returned for refunds on those items.

You are responsible for return shipping costs. However, as we already cover the cost of shipping your order to you, we strive to make returns affordable. Our return address is located in the Netherlands, but you can use our Sendcloud returns option for cost-effective returns.

 

Refund Process

Once we’ve received and inspected your returned item(s), we’ll notify you via email about the status of your refund. If approved, your refund will be processed promptly and applied to your original payment method. Refunds typically take a few business days to appear in your account, depending on your bank or payment provider.

 

If you encounter delays with your refund, we recommend:

Checking your bank account again.

Contacting your credit card company or bank, as refunds can take time to process.

Reaching out to us if the refund hasn’t been received after following these steps.

 

Damaged or Opened Packages Upon Arrival

We take great care in packing your order, but if your package arrives damaged:

Please contact us immediately with a photo of the damaged shipping box and product.

If the inner product (the sealed pouch containing the patches) is already open, do not use it and notify us for further assistance.

We’ll work with you to resolve the issue as quickly as possible.

 

Exchanges

If you’ve received a defective or damaged item, we’re happy to replace it. Please complete our contact form on the bottom of this page and include photos of the issue. We’ll ensure you receive a replacement item promptly.

 

Sale Items

All our products, including sale items, are covered by our return and refund policy.

 

Contact Us for Support

If you’re unsure about whether a return is necessary or have any questions about our policy, please don’t hesitate to reach out. We’re here to help and often find that most issues can be resolved without requiring a return. Simply fill out our [contact form], and our friendly customer service team will assist you.

We’re committed to your satisfaction and making every experience with Shapely as seamless as possible. Let us know how we can help!

Contact customer service

Request a return & refund
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